Honda of Serramonte
Honda of Serramonte
485 Serramonte Blvd
Daly City, CA 94014
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Business Detail
What We Do:
Honda of Serramonte is a San Francisco Honda Dealership located in Colma, CA Offering New Honda Cars & Used Cars to the San Francisco area.
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Business Email:
email_inquiry@advantixmedia.com
Hours of Operation:
| MON: |
9:00am - 9:00pm |
| TUE: |
9:00am - 9:00pm |
| WED: |
9:00am - 9:00pm |
| THU: |
9:00am - 9:00pm |
| FRI: |
9:00am - 9:00pm |
| SAT: |
9:00am - 9:00pm |
| SUN: |
10:00am - 8:00pm |
Additional Hours:
Closed on Holidays.
Language(s) Spoken:
Payment Method:
- Cash
- Visa
- Mastercard
- American Express
- Discover
- Debit Card
- Personal Checks
- All Other Major Credit Cards
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| Ratings & Reviews of Honda of Serramonte |
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Serramonte Honda Management needs to change its bad service culture at the service department.
This is the worst car service I have ever received although I still love my new Honda. I think the service representative at the counter was not courteous and try to get me off his back because it was a "warranties" work that the company probably only allowed certain predetermined time to fix the problem. Honda of Serramonte was not able to fix the steering wheel problem the first time, and probably had to "eat" the extra cost if they had to fix it again... I noticed the very same steering wheel problem right a way when the car was returned to me. I went back inside and told the representative the problem... The service representative was trying to give me a bunch of computer print out and told me how they tried to fix the problem per the "factory setting". The representative was either lack of technical knowledge or just trying to get me off his back. I didn't tell him I am an engineer and also fix car as I was trying to ask them to fix the problem and not looking for a fight... He told me the car was fine and the problem was fixed, and refused to fix the problem and even told me that he had spoken with the general manager already!? Facing this unacceptable service and attitude I just told him, "I am not satisfied with your service and the car problem was not fixed, AND I am going to take my car to another Honda dealer to fix the very same problem." I also told him that I will file a complaint once it was verified by another Honda dealer that there is "problem"! "I knew the bunch of the computer print out had nothing to do with the problem I wanted you to fix here..." He was mad, then he told me I was going to have to wait ALL day now since I have to go back to the "line"... Oh well, I got the car fixed finally and I did spend all day there! ;( I do not recommend this dealer to anybody unless the management will take a look at the service attitude and culture of its service dept. The part department was OK though if you just want to get part there!/P
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(Tony2009, 12/31/08)
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NEVER GO TO HONDA OF SERRAMONTE
i will never be a customer at Honda Of Serramonte ever again. they provided me with the worst service i have ever received. i was a repeated customer until this guy named BRAD REID ruined my perspective of their services. i went to Honda to get my seat belt changed and when i got back to pick up my car, there was a crackk on my windshield. Out of curiousity, i asked BRAD what happened to my windshield and he said we didn't do it angrily. then he took a pen and started pointing out all my rock chips on my windshield. He just gave me so much attitude when i just simply asked what happen. i wasn't expecting them to pay for it or nothing, i just wanted to know what happened. then i talked to the service manager and he was also giving me attitude. ALL I WANTED WAS A SIMPLE APOLOGY AND SOME DISPLINARY PUNISHMENT. then i went to talk to the general manager and he KNEW that it was their fault, but he did not even do anything. he said he was going to have a "TALK" with BRAD, but all they did was laugh about it inside while we were still outside watching them. they gave me the worst service and i would NEVER go there ever again. BAD SALES BAD SERVICE. *****ONLY THE PARTS DEPARTMENT HAVE THE BEST CUSTOMER SERVICE.***** /P
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(yoshi415, 10/30/08)
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Worst Dealership I have ever dealt with
I purchased a used vehicle from Honda of Serramonte. Sales staff treated me fine. A. got it home and it started to overheat. B. found out the water pump was completely shot and had been bad for a long time (no fins on the pump at all! (replaced it) C. Engine began to knock 500 miles after leaving the dealership. D. Emails and telephone calls regarding the above problems were never returned. E. 40 days later I am notified by the dealership that the vehicle needs to be smogged? I need to take it to a "Test Only" facility (they did reimburse me for the cost, not my time) F. 60 days later they notified me I need to surrender the license plates? /P
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(notinskyhawk, 08/05/08)
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So that's why used car salesmen have that reputation
All was fine until it came time to get to the paperwork. I told him about my bad credit as soon as we shook hands outside but that I could/would put 50%+ down to make it work. He said "no problem". and said they had 50 cos they go thru. He wanted to do the credit app right away & I said sure. Then he comes back & says I need a cosigner. I said what happened to the "no problem" 10 min ago. He tried to blame his boss & came back 10 minutes later with a 7075% down payment. I said that seems high but is acceptable and doable but why the deception re the cosigner? I either need one or I don't right? Probably had to do w/ his loan origination commission./P
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(joeynoble, 05/27/07)
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Great experience
I purchased a new Pilot from this store about two weeks ago, and thought it was a great experience.BR /
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(newhallbreeze, 05/07/07)
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Not so scary!
I am also a first time buyer, and my friend Jessica referred me to them. I was helped by the an asian salesman, and he was great. My finances aren't that great, and they were able to put me into a honda! I was also scared, but my fears quickly went away after I saw my new (used, but new to me) car. I have had the car for a few weeks now, and I love it. I did have one issue with it, but Rami in service took care of it quickly and without any charge. Also a free car wash, wow! All in all, a great place to do business/P
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(A, 05/01/07)
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BEWARE !!!
We are a family of 5 and we really needed a good car. Our mistake was going to this dealer...Our salesperson was great! and that was the only good thing about our experience! Once the sales manager got a hold of us, we were not able to talk about the price of the car...NO NEGOTIATIONS!!!! he laughed at us...then the loan person was just as bad...gave us on Percentage and jerked us around for 7 hour!!!!! Finally giving us a VALET key and sending us on our way...5 days later we had to go in for another 4 hours to sign a new contract...1.5 months later...no loan...return it or else!!! what the hell it that all about????? oh yeah, if i wanted new keys to use on the WHOLE car...3 hour wait and lots of $$$$ involved!!!/P
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(lizgyee, 08/28/05)
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Worst Car Shopping Experience Ever!
This was a horrible experience shopping at Serramonte Honda. The sales lady was fine and I agreed to buy the car but hadn't decided on the color. Sales manager walks over, decides on color for me, and walks off saying take it or leave it. I left it. Will be writing complaint to AHM. Such jerks that work there./P
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(suspendmix, 07/20/03)
Read More Reviews From insiderpages.com
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